CSA Policy

We ask all New South (CSA) members to please read and be informed on our policies. These policies are put in place to make operating our CSA as easy and fun as possible. CSA members will be held responsible for understanding these policies.
The CSA Philosophy

Community Supported Agriculture is a way to reconnect with local food systems and develop a more intimate relationship between customers and farmers. It is a way to get back to basics and know the face of the people who grow your food. With the CSA model, share members pay in advance or in payment installments that reflect the risk our farmers take on to care for and cultivate crops. We can’t predict Mother Nature’s plans. Late frost dates, hails storms, and droughts are all risks that should be considered as you become a member of our CSA.

Our Growing Practices

Our CSA produce is supplied, primarily, by 17 diverse Arkansas family farms. Some of our producers are USDA certified organic, and some are not. It is our goal to supply as much organic produce as possible. To promote sustainable growing practices, we provide our producers with training and resources to gain organic certification. For more information on organic certification, please check the following sources:

PAYMENTS

New South Coop uses an online software called Farmigo to maintain our financials behind the scenes. This allows CSA members to access their own accounts online, where they may pay by credit card or e-check. We also accept payments in cash, by check, or via payroll deduction (for certain institutions). Payments in cash or by check may be made in person on pickup days.

Your personal and financial information is not stored on our website. It is stored securely with authorize.net and checkgateway.com. Payment options include an all-upfront payment, or an installment plan of 3 payments. We’re sorry, but we cannot provide refunds if you are unable to pick up your share.

SHARE DETAILS

We offer a produce share size that is valued at, on average, $27.50 per week (for a total of $440 for the 16 week season). The share is estimated to feed a family of 2 to 3 people, and it has 6 to 10 pounds of food per week. The heavier boxes will be in the summer when watermelons and cantaloupes make their debut. If no shares are available upon your signing up, you may sign up on our waitlist to be contacted if an opening is available.

PURCHASING ADD-ONS

Members have the option to add on meat, cheese and flower shares with their produce boxes each season.We offer 4 meat shares from Grass Roots Farmers’ Cooperative- The Whole Farm, The Cackle Pack, The Beef & Chicken Box and the Pork & Chicken Box. By selecting a meat share during checkout means you will make four payments of $75.

Eight week and sixteen week cheese shares are available through our CSA from White River Creamery. By selecting a cheese share during checkout means you will make a payment of $64 or $128.

Flower shares are an eight week add on option during the spring season only. By selecting a cheese share during checkout mean you will make a payment of $80.

OUT OF TOWN?

We understand there will be days when you’re out of town. In case you are not able to pick up your share, we have two options: (1) you may invite a friend or neighbor to pick up your share for you (and introduce them to our CSA), or (2) you may leave your share with us and we will donate it to a family in need in our area. Both of these avenues help to create more access and awareness of the local options available for our regional food system.

CHANGING YOUR PICK-UP LOCATION

If you would like to change your pickup location, you may do so by accessing your New South account at www.newsouthcoop.com. Because we must advise participating farmers on quantities needed for harvesting, we can only take requests for location changes on or before Monday at 9 am of the week of pickup. Please do not make requests to the New South staff at CSA Pickups. We have around 450 members and multiple delivery locations, and individual requests add up quickly if they are not in the system.

BOX RETURNS

Our Coop prides itself on implementing sustainable business practices. The boxes delivered to you each week are reusable and recyclable. Please bring back your empty box to each delivery day so that we may reuse them throughout the season.

PRIVACY POLICY

We use your personal information only for the purposes of communicating new information about the CSA program. You can rest assured your information will not be given away to pesky solicitors or spammers.

CANCELLATION POLICY

Because participating farmers depend on this program as a vital part of their yearly income, we cannot refund the share once our CSA members have signed up and agreed to participate. In instances where we have a waitlist of people wanting to participate in the CSA program, we may in our discretion replace the remainder of your share and refund the appropriate amount.

OUR COMMITMENT

New South Produce Cooperative is committed to providing high-quality, fresh produce, and we work hard to provide personable and excellent customer service. You may contact Katie at 501-291-2598 or at CSA@newsouthcoop.com for any question, concern, comment, or complaint.

Thank you!

Your membership with New South CSA is an important commitment that is helping to reshape how Arkansans get their daily dose of produce. Your involvement is keeping food dollars local and helps to support Arkansas family farms across our state.

*By purchasing a CSA, you agree to this policy.