CSA Policy

We ask all New South (CSA) members to please read and be informed on our policies. These policies are put in place to make operating our CSA as easy and fun as possible. CSA members will be held responsible for understanding these policies.
The CSA Philosophy

Community Supported Agriculture is a way to reconnect with local food systems and develop a more intimate relationship between customers and farmers. It is a way to get back to basics and know the face of the people who grow your food. With the CSA model, share members pay in advance or in payment installments that reflect the risk our farmers take on to care for and cultivate crops. We can’t predict Mother Nature’s plans. Late frost dates, hails storms, and droughts are all risks that should be considered as you become a member of our CSA.

Our Growing Practices

Our CSA produce is supplied by more than two dozen diverse family farms. Some of our producers are USDA Certified Organic and some Certified Naturally Grown. All the produce in our CSA is grown to organic standards without the use of harmful pesticides or herbicides. To promote sustainable growing practices, we provide our producers with training and resources to gain these certifications. For more information on organic and natural certifications, please check the following sources:

PAYMENTS

New South Co-op uses an online software called Farmigo to maintain our financials behind the scenes. This allows CSA members to access their own accounts online, where they may pay by credit card or e-check. We also accept payments by check and SNAP/EBT. Payments by check must be mailed to the CSA’s attention at PO Box 2335, Little Rock, Arkansas 72203.

Your personal and financial information is not stored on our website. It is stored securely with authorize.net and checkgateway.com. Payment options include an all-upfront payment, or an installment plan of 3 payments. We’re sorry, but we cannot provide refunds if you are unable to pick up your share.

SHARE DETAILS

We offer a produce share size that is valued at, on average, $30 per week (for a total of $240 for an 8-week growing season). The share is estimated to feed a family of 2 to 3 people with 7-9 produce items in each box. If no shares are available upon your signing up, you may sign up on our waitlist to be contacted if an opening comes available.

PURCHASING ADD-ONS

Members have the option to add on meat, cheese, flower and jelly shares with their produce boxes each season.We offer four meat shares from Grass Roots Farmers’ Cooperative: Whole Farm Pack, Poultry Pack, Beef & Pork Pack and Grill Pack.

Full- and half- season cheese shares are available through our CSA from White River Creamery. By selecting a cheese share during checkout means you will make a payment of $8 per scheduled distribution.

Flower shares are available as an add-on or as a stand alone share. Flowers cost $10 per distribution.

Jelly from Jelly Madness is available on weekly or bi-weekly distributions at $4.75 per delivery.

OUT OF TOWN?

We understand there will be days when you’re out of town. In case you are not able to pick up your share, we have three options: (1) you may invite a friend or family member to pick up your share for you (and introduce them to our CSA), (2) request a one-time change of pickup location [requests must be made at least 48 hours in advance and can only be changed to a different location the week OF your pickup – no changes from one week to the next are accepted] or, (3) you may leave your share with us and we will donate it to a family in need in our area. All of these avenues help to create more access and awareness of the local options available for our regional food system.

MISSED PICKUPS

All leftover cheese, flowers and produce shares will be donated to each pickup location and to Arkansas Hunger Relief Alliance (Central Arkansas) and Feed Communities (NWA) on Friday afternoons. If you know you will be missing your pickup or would like to schedule a one time pickup at a different location you can call us at (501) 615-8963.

CHANGING YOUR PICK-UP LOCATION

If you would like to permanently change your pickup location, you may do so by accessing your New South Farmigo account. Because we must advise participating farmers on quantities needed for harvesting, we can only take requests for location changes on or before 12 p.m. Monday of the affected pickup week.

PRIVACY POLICY

We use your personal information only for the purposes of communicating new information about the CSA program. You can rest assured your information will not be given away to pesky solicitors or spammers.

CANCELLATION POLICY

Because participating farmers depend on this program as a vital part of their yearly income, we cannot refund a share once our CSA members have signed up and agreed to participate. In instances where we have a waitlist of people wanting to participate in the CSA program, we may in our discretion replace the remainder of your share and refund the appropriate amount.

OUR COMMITMENT

New South Produce Cooperative is committed to providing high-quality, fresh produce, and we work hard to provide personable and excellent customer service. You may contact the New South Team at 501-615-8963 or at CSA@newsouthcoop.com for any question, concern, comment or complaint.

BOX RETURNS

Our Cooperative prides itself on implementing sustainable business practices. The boxes delivered to you each week are reusable and recyclable. Please bring back your empty box to each delivery day so that we may reuse them throughout the season.

Thank you!

Your membership with New South CSA is an important commitment that is helping to reshape how Arkansans get their daily dose of produce. Your involvement is keeping food dollars local and helps to support Arkansas family farms across our state.

*By purchasing a CSA, you agree to this policy.